Thank you for shopping with us at A New Tribe. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us provided they are in original condition. Once items are returned you will be entitled to receive a refund. Please note the specific methods below for your purchase:
We offer a full refund or exchange for any products bought online providing that they are shipped back to us in original condition within 14 days.
Please contact us via email in advance of returning any orders, so that we know to expect these and can provide the best return address at the time - firstname.lastname@example.org
Please include a copy of your order confirmation with your return so that we can locate your order and make any refunds as quickly as possible. Please provide any additional information such as if you would prefer an exchange along with this where needed.
Please ensure you retain your proof of purchase. Shipping costs unfortunately cannot be refunded.
Products bought in store can also be returned to the shop for a full refund or exchange within 14 days of purchase, providing they are in original condition. We reserve the right to check the items at the time of return to make sure that these are in original condition.
We really appreciate not being put in a difficult position by asking for a refund outside of the 14 day period.
After the 14 day period a credit note will be offered within 28 days of purchase.